Frequently Asked Questions

Delivery & returns

Is shipping free?

Yes, we offer free shipping on all orders

How long will it take to receive my products?

Your order will be shipped from the warehouse within 1 to 3 business days and the delivery will take 5 to 8 business days for European and North American countries. We offer fast and reliable shipping with tracking.

How can i track the delivery of my order?

Once your order has been shipped, you will receive a tracking number by email. You can always check the status of delivery on the following page: Track your order

Can i return my product?

We are confident you will love our products. Which is why we offer 30 days to return your product. For more information, please refer to our Return Policy.

I made a mistake, can i change my address?

If you have already confirmed the order, please contact our team at as soon as possible. Once the product leaves our warehouse, we won’t be able to change the address.

My order has not arrived, what do i do?

Please take a look first at the tracking results, there may sometimes be delays related to your local delivery office. If you think there is an issue, don’t hesitate to contact our team at, we will always gladly help you!

Can i make an exchange?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Can i pay in multiple installments

Yes! We are happy to let you know that we provide the possibility of a payment in multiple installments.

What payment methods can i use?

You can checkout using your paypal account or your credit card.

Are payments secure on Slimsenora?

Yes, our website is secure and payments are processed through our partners : Paypal and Stripe (for credit cards). To safeguard your security, Slimsenora does not store any credit card details.

Damages & issues

My product arrived damaged, what should i do?

Please inspect your order upon reception and contact us immediately at if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue. Please include your name, order number and make sure to attach photos and/or videos of the defective, damaged or incorrect item so that we can issue an exchange. If you have received a damaged item, you are eligible for a replacement.

Other questions

Where can i access my invoice or order details?

You should have received it by mail, but you can also find all the information in your account page on our website.

What is the affiliate program?

We believe in working with our community and offer you the possibility of earning money by promoting our products. Earn commissions on each sale you make by sharing our awesome products with your family, friends or community.

How can i contact you?

We recommend you to contact us at or through the live chat system when it is activated. We put alot of efforts in giving you an amazing support and will get back to you within 24h max by email and within 5-30min by live chat.